Terms of Sale

📦 Return Protection Policy:

All individual clothing drops, apparel bundles, and Mystery Boxes are item-inventoried and weight-logged at our Burnley hub prior to courier dispatch. We do not accept partial returns.

Last Updated: June 2026

1. Nature of Goods

Back On Sale supplies a mixture of brand-new retail apparel clothing drops, overstock lines, and curated liquidation parcels. Because items are sourced through clear-out channels, some outer packaging may be distressed, but the items themselves are verified for authentic quality before being listed.

2. Returns & Cancellations (14-Day Window)

In accordance with UK Distance Selling regulations, you have the right to cancel your order and request a return within **14 days** of receiving your parcel. To qualify for a refund, goods must be entirely unworn, unwashed, and returned with all original brand tags attached. The customer is responsible for the return postage costs unless an item is proven inherently faulty.

3. Special Rules for Mystery Boxes & Bundles

If your purchase consisted of a curated Mystery Box or multi-item clothing bundle, **the entire box must be returned complete.**

  • We do not accept partial returns (you cannot keep 2 items and return the rest).
  • We do not offer individual item swaps or size exchanges for components inside a mystery selection.
  • Returned boxes that do not match our recorded dispatch weight or inventory logs will be rejected and sent back to the customer without a refund.

4. Faulty Goods

Under the UK Consumer Rights Act, if an item arrives genuinely damaged or functionally faulty, you are entitled to a replacement or refund. You must notify us at info@backonsale.co.uk with clear photographic evidence of the fault within 30 days of receipt.

5. Local Delivery Drop-offs

Free delivery is automatically applied at checkout to eligible local postcodes. We run these drops on fixed schedules. If our driver cannot securely deliver or clear the package on the first drop-off attempt, the parcel will be re-attemped the next day. If it`s inconvenient you should contact us with update.

6. Legal Name & Address

Back On Sale is operated by sole traders based in Burnley, Lancashire. For all formal correspondence, customer inquiries, or return requests, please contact our team directly at info@backonsale.co.uk.